Customer Service/public Relations

4 days ago


Queenstown, Singapore AUPEN PTE. LTD. Full time

**Key Responsibilities**:

- Documenting new cases into the Customer Service playbook, ensuring consistency in problem resolution in future instances.
- Submitting evidence for chargeback cases to ensure that the company wins the resolution.
- Coordinating logistics for Media/ KOL gifting.
- Maintain Public Relations Press Event overview, documenting editor events and media outcomes.
- Managing Editor and Founder’s Contact Gifting Record, ensuring accurate tracking of relationships and touchpoints.
- Support media deck building, press pitching, and editorial requests as needed.

**Qualifications**:

- Strong communication and problem-solving skills.
- Detail-oriented with the ability to multitask effectively.
- Experience with customer-facing responsibilities.

**Job Types**: Full-time, Permanent

Pay: $3,500.00 - $5,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 3 years (required)
- Microsoft Office: 2 years (required)

Work Location: In person



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