Associate Engineer, Noc

**Associate Engineer, NOC**:
**Date**:6 Jan 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams

**Make an Impact by**

**DC Operations Management**
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
- Hands on operations on critical chilled water systems and electrical controls in a DC environment and provision of potential risk exposure analysis report

**DC Facilities Management**
- Perform Event Monitoring for all Data Centre Critical Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. CDU, UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System. etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where required
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
- Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)
- Preparations of daily site reporting and generate monthly Facilities Management report on DC health status
- Well versed in chilled / condenser water system dynamics and operations ideally involving direct liquid cooling
- Identify potential risk exposure on DC related chilled /condenser water system

**Incident / Change / Customer Management and other requirements**
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required

**Skills for Success**
- Diploma / Degree Holders in Electrical & Electronics, Mechanical & Mechatronics Engineering with relevant 6-7 year working experience managing 24x7 DC Operations mainly in a chilled/condenser water supplied equipment’s environment
- 2-3 years hands-on experience in chilled/ condenser water system
- General technical and functional knowledge of data centre infrastructure to include electricaland mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment.
- Good communication and people management skills.
- Possess Basic Certificate in CDCP, DCPRO if any
- Able to multi-task and work under pressure
- Well organized and able to reschedule priorities as circumstances change
- Good communication skills (both verbal & written)
- Analytical with good problem solving skills
- Positive attitude and Proactive
- Work Location: Tuas

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities