Client Service Representative

2 weeks ago

Singapore FARMZ PTE. LTD. Full time

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threatening diseases through simple 3 steps by selecting the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to ‘Make Lifestyle Transformation Possible’ for our clients.

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities:

- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow up with sales leads
- Manage incoming enquiries via internal system
- Provide accurate, valid and complete information by using the right methods/tools
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Education & Certification
- Degree, Higher Diploma/Diploma in Business related discipline

**Requirements**:

- Proven client support experience with minimum 1 year experience
- Track record of achieving KPI
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / response to different types of characters
- Excellent communication and presentation skills
- Ability to prioritise and manage time effectively
- Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)

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