Customer Success Manager

7 days ago


Singapore SALESLOFT SINGAPORE PTE. LTD. Full time

**WHY YOU’LL LOVE SALESLOFT**:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ featured by The New York Times as a start-up on a path to a $1B valuation, and have been recognized as a top workplace by _Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine _.

We’re redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us

**THE OPPORTUNITY**:
Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation’s elite talent.

At Salesloft, our **Customer Success Managers **are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers. You will be able to ensure successful product adoption and retention of key customers in the business.

In this role, your main priority is to drive ROI as quickly as possible for your customer base. You will be establishing their top goals, understanding their problems, and creating a customized success plan to help them start crushing their KPIs. You will take a consultative approach by uncovering each of your customers’ use cases to better educate them on the benefits and features of the Salesloft platform within the context of their specific workflow.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to navigate large, complex organizations and build long-term, trusted relationships with key executives and influencers. You will own, drive and affect change for your customers by having an obsessive focus on their outcomes. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Salesloft. Remember, you are the quarterback of the customer experience and you will have an opportunity to make a difference.

**WHAT WE’RE LOOKING FOR**:
We are seeking an experienced customer facing professional who will engage, retain and drive our customers' understanding of Salesloft product offerings working strategically with sales, cs and leadership (both internally and with the customer). You will be measured on the retention, expansion and happiness index of a book of business (Salesloft’s customers).

On a day-to-day basis, you will be responsible for managing complex and savvy customer needs, leading compelling business reviews, and using data analysis to drive business impact aligning closely with various departments internally and externally not limited to Sales, Services, Customer Success and Partners. You will partner with sales to identify customer growth opportunities based on demonstrated value, and help strategize and execute plans to earn additional spend from the customer. You will also work with support and product teams to ensure customer feedback is captured and realized.

If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming a Customer Success Manager **is the career path for you
**THE TEAM**:
Our Salesloft’s Customer Success team is comprised of seasoned and up-and-coming account management professionals who are all aligned on one mission: to redefine the Sales Engagement space and activate the authentic seller in all of us.

The Customer Success team consists of 30 some team members who develop and maintain a deep understanding of the customer’s business drives, goals, and steer activities to align with these initiatives. They act as a liaison between internal teams to ensure customer needs are being met, partner with sales to define and achieve customers’ success criteria, and demonstrate ROI and ensure customers ren



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