Business Technology Solutions Manager

**ZS **is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

**ZS’s Digital & Technology practice **drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS’s Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

**ZS’s Business Technology Solutions team **is responsible to lead end to end responsibility of project across all phases i.e., discovery, requirements gathering, design, implementation, testing and operations. This team seeks opportunity to undertake diverse tech roles and foster continuous innovation which benefits the individual’s professional growth and bring the best in delivering world class technology solutions. In addition, this team configures ZS’s proprietary software used to streamline business processes for commercial groups at client organizations. This team takes overall ownership of the solution delivery, managing operations services, client stakeholder management, contribute to business development and selling activities, project planning and team management.

**BUSINESS TECHNOLOGY SOLUTIONS MANAGER**

**Responsibilities**:

- Have a significant direct client interaction, managing multiple projects simultaneously;
- Deeply understand client’s business challenges and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s).
- Work with onshore and offshore teams to develop price estimate, plan capacity, coordinate delivery of the end-to-end technology capability (BI Reporting, Analytics, AI, Digital, Big Data, Cloud, MDM) solution, report project status and act as escalation path for clients
- Work in tandem with global counterparts in planning and accomplishing planned activities, identification or risks and mitigation strategy
- Ensure technical design is robust and scalable solutions consistent with ZS and industry practices; take advantage of the existing assets and maintaining a balance between architecture requirements and specific client needs.
- Provide project leadership and direction on one or more projects while maintaining a high-quality level of service;
- Develop and manage client relationships on projects. As a technology leader, bring new ideas around technology trends, outlook for continuous improvement, and capabilities to our clients.
- Identify and drive opportunities of selling additional work to client. Update senior leaders, prepare and present compelling and creative client presentations
- Identify latest technology trends and domain trends to develop ZS POV and drive innovative solutions for our clients.
- Serve as the single point of contact and advisor for clients to facilitate their business needs and program demands through solutions and services
- Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design and technology (systems architecture, data warehousing, report creation)
- Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions
- Collaborate with other ZS internal expertise teams - Architects, Validation/ testing, etc. to ensure best in class technology solution.
- Mentor, develop and motivate ZS teams and people; Lead by example

**Qualifications**:

- Bachelor's degrees in Engineering, Bio-Technology, Information Technology/Systems, Computer Science, Economics, Mathematics or a related field with a record of academic success
- 7+ years of relevant of hands on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements;
Minimum 5 years of experience leading large delivery teams;
- Ability to effectively manage multiple projects at the same time;
- Experience in leading and building POV on new technology or problem solving, Innovation to build firm intellectual capital
- Extensive experience in big data and cloud technologies

**Additional skills**:

- Strong client presence and