User Experience Research Expert

2 weeks ago

Singapore Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**In this Role, you’ll get to**
- Collaborate with product managers and designers to understand research needs and work cross-functionally with multiple stakeholders to deliver actionable insights
- Lead end-to-end UX research activities, including defining research needs, hypotheses, methodology, execution, analysis, communication and follow-up
- Adopt and adapt user research methods according to research questions
- Examine large-scale data (e.g., surveys, logs) to discover insights, generate hypotheses, and identify opportunities for better experiences
- Own programs that improve the research practice such as roadmaps, panels, templates and protocols for studiesWork with other researchers within the business to improve research quality, and other aspects of the craft

**What you'll Need to Succeed**
- Bachelor's Degree in Psychology or Research, or other related fields
- 5+ years of relevant experience within user experience, applied research setting and/or product research and development
- Demonstrated ability to design and conduct original research addressing complex business needs, as well as effectively communicating findings to stakeholders
- Experience conducting in-depth interviews and usability testing
- Strong experience with research participant recruitment and management practices, as well as creating surveys and working with survey software

**What’s more?**
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon

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