Cards and Loans Strategy Controls, Projects

The Senior manager is accountable for management of complex/critical/large professional disciplinary areas.

Leads and directs a team of professionals.

Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Applies in-depth understanding of the business impact of technical contributions.

Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area.

Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

**Responsibilities**:

- Acts as a trusted advisor to the leadership team and addresses high impact issues across its portfolio of businesses. Work in close partnership with business heads and senior leadership. Part of the key Cards & Personal Loans senior management team.
- Identify opportunities and issues of strategic importance to the business, which includes managing overall controls processes, continuity of business plans
- Drive change by partnering with business leadership with clear accountability.
- Provide clarity in complex problems, facilitate decision-making and oversee key control/ regulatory projects & reporting
- Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change.
- Manage all aspects of sales performance, incentives & controls metrics, including planning, prioritizing and organizing projects.
- Develop and strengthen relationships with executives across the business.
- Identify opportunities to add value beyond the scope of formal projects.
- Review all digital prioritization projects and optimize planning of the related resources for the department.
- Develop digital onboarding & wallets strategies and ensure end to end delivery from the team and partner stakeholders on the same
- Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned.

**Qualifications**:

- 10+ years experience in people management.
- Relevant experience in strategy consulting, and controls oversights
- Previous project management experience: project planning & execution, client and team member management.
- Intellectual and analytical capabilities. Ability to influence the organization and to affect change up to the most senior levels. Efficiently solves complex, ambiguous problems/situations.
- Problem solving skills, sound business judgment, and demonstrated result orientation.
- Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement.
- Creativity thinking; thinks outside the box and above and beyond conventional wisdom.
- Consistently demonstrates clear and concise written and verbal communication.
- Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies.
- Displays a leadership presence; commands respect and will earn trust of senior leaders.
- Multi-tasks productively and reliably, while managing conflicting priorities.
- Business builder capable of creating vision and motivating a geographically dispersed team.
- Proven track record of successfully managing a complex business needs.
- Good understanding of the different cards & unsecured lending products.
- Strong knowledge of digital functions & landscape in the cards & unsecured lending products.

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Strategy & Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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