Restaurant Operations Manager

1 week ago


Boon Lay, Singapore JY CONNECTION & TRADING(JYCT) PTE. LTD. Full time

4 years exp

**Roles & Responsibilities**

**Responsibilities**:
l Coordinate daily Front of the House and Back of the House restaurant operations

l Deliver superior service and maximize customer satisfaction

l Respond efficiently and accurately to customer complaints

l Regularly review product quality and research new vendors

l Organize and supervise shifts

l Appraise staff performance and provide feedback to improve productivity

l Estimate future needs for goods, kitchen utensils and cleaning products

l Ensure compliance with sanitation and safety regulations

l Manage restaurant’s good image and suggest ways to improve it

l Control operational costs and identify measures to cut waste

l Create detailed reports on weekly, monthly and annual revenues and expenses

l Promote the brand in the local community through word-of-mouth and restaurant events

l Recommend ways to reach a broader audience (e.g. discounts and social media ads)

l Train new and current employees on proper customer service practices

l Implement policies and protocols that will maintain future restaurant operations

**Requirements**:
l Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

l Proven customer service experience as a manager

l Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

l Familiarity with restaurant management software, like Open Table and Peach Works

l Strong leadership, motivational and people skills

l Acute financial management skills

No information added.


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