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Functional Lead

3 weeks ago

Singapore KRIS INFOTECH PTE. LTD. Full time

Business Analyst will play a key role in designing and configuring the Salesforce Partner Community Portal for the Company.
- You will leverage your client management skills to lead workshops, collaborate with various teams, and ensure the portal meets client needs.
- Your sense of UI/UX design and familiarity with telecom order management processes will be vital in delivering a top-notch solution.
- Client Management: Lead and facilitate workshops with up to 20 client stakeholders to gather requirements, present solutions, and drive project objectives.
- Salesforce Configuration: Design and configure Salesforce Partner Community Portal to meet client requirements, ensuring the portal is user-friendly and aligned with best practices.
- Collaboration: Work closely with internal teams (e.g., development, project management) and external partners to ensure effective implementation and integration of the portal.
- Proactive Ownership: Take initiative and ownership of assigned tasks, demonstrating a proactive approach to resolving issues and delivering solutions.
- Process Knowledge: Utilize your knowledge of Telco Order Management processes to enhance portal functionality and support telecom-specific requirements.
- Familiarity with CloudSense is a plus.
- Documentation & Analysis: Develop comprehensive business requirements documents, process flows, and functional specifications.
- Analyze and translate business needs into actionable configurations.
- Stakeholder Communication: Serve as the main point of contact between clients and internal teams, ensuring clear and consistent communication throughout the project lifecycle.Continuous Improvement: Identify opportunities for improvement in the partner portal and contribute to the development of best practices and innovative solutions.

**Requirements**:

- Proven experience as a Business Analyst with a focus on Salesforce Partner Community Portal design and configuration.
- Client Management: Strong client management skills with experience leading workshops involving up to 20 stakeholders.
- UI/UX Design: Good sense of UI/UX design with the ability to create an effective and engaging user experience.
- Industry Knowledge: Past knowledge of Telco Order Management processes and familiarity with CloudSense is advantageous.
- Proactive Attitude: Demonstrated proactive approach and ownership of projects, with a strong commitment to achieving successful outcomes.
- Analytical Skills: Excellent analytical and problem-solving skills, with the ability to translate complex requirements into clear and actionable configurations.
- Communication: Outstanding verbal and written communication skills, with the ability to effectively convey information to various audiences.
- Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus