Senior Client Care Specialist

2 weeks ago


Singapore Speedoc Full time

**Job Summary**

As our Senior Client Care Specialist, you provide the experience journey to our clients. Working closely with your department manager and your team members, you will ensure that our doctors and nurses are coordinated efficiently for our clients, while ensuring our service levels meet customer expectations. Client journey is follow through every step of the way, our clients will be part of the Speedoc Way. You may also be called upon by other colleagues and department heads to follow-up with the clients on their requests and payments. You will assist the manager to lead the team in fulfilling department KPIs and upholding of service standards.
- Work as a team to ensure client’s experience is exceeded
- Register and schedule pre/appointments for clients
- Assist inter-department with administrative tasks and coordination.
- Perform mínimal cashiering duties - walk in clinic clients
- Ensure process of claims - medisave, CHAS
- Effectively solving client’s issues, complaints and inquiries with good closure
- Deliver a professional and high-quality experience for the client's Speedoc journey.
- To ensure a smooth referral process between clients and partners.
- Work with department leadership in development and upholding of service standards
- Assist department leadership in the fulfilment of KPIs.
- Be a resource person for junior staff and assist department leadership in the conducting of staff training.
- Any other tasks as assigned by department leadership.

**Job Requirement**

1. Possesses technology/computer skills - Excel, Google Sheet, etc

2. Be able to handle stressful situations appropriately through forms of multi-tasking

3. Possess effective telecommunication and strong customer service skills

4. Passion to deliver customer-centric service from the young to elderly

5. Proficient in English and another local language

6. Experiences in call centre will be an added advantage

7. Adaptability in view of constant change and expansion in line with Company’s vision



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