Senior / Engineer, IT (O365)

1 week ago

Seletar, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA.
- Providing cross-over with other team members as appropriate to deliver a consistent support function.
- Provide technical support on major projects undertaken within the company.
- Involvement in implementation discussions working with non-technical stakeholders.
- Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
- Vendor engagement for troubleshooting.
- Daily monitoring and acting on alerts.
- Provide second level end user support/managing ticket queue.
- Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
- Provide support to audit, hardening requirement and resolve any vulnerabilities.
- Conduct regular upgrade and security patching of the servers, appliance and equipment
- Mentoring junior IT and helpdesk personnel.

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