Customer Service Executive

7 days ago

Queenstown, Singapore Nanyang Inc Pte Ltd Full time

We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

**Primary Responsibilities**
- **Venue Management**:

- Oversee comprehensive venue booking systems and calendar management
- Implement and maintain detailed documentation procedures for all venue bookings
- Conduct site tours and presentations for potential clients
- Ensure venues are properly prepared, maintained, and restored between events
- Provide on-site or near-site support during events to address immediate needs
- **Client Relations**:

- Serve as primary point of contact for venue inquiries and bookings
- Build and maintain relationships with clients throughout the booking process
- Respond promptly to all client requests, feedback, and concerns
- Coordinate pre-event meetings and post-event evaluations
- Follow up with prospective clients and schedule consultations
- **Operational Management**:

- Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services
- Coordinate and lead monthly management meetings with key stakeholders
- Monitor venue conditions and report maintenance issues promptly
- Prepare regular reports on venue usage, issues, and revenue performance

**Secondary Responsibilities**
- Develop and sell wedding planning services to clients
- Create and market event planning packages
- Generate additional revenue through value-added services

**What we're looking for**
- No experience is highly welcomed Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
- A passion for providing exceptional customer service and a commitment to exceeding customer expectations

**Notes**
- Flexible schedule required with some evenings and weekends
- Overtime will be compensated with time off in lieu
- Performance-based incentives available

**Job Types**: Full-time, Fresh graduate

Pay: $2,000.00 - $2,600.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Shift system
- Weekend availability

Work Location: In person

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