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Convenience Store

2 weeks ago

Singapore KNOWLEDGE PRODUCTION PTE. LTD. Full time

**Overview**:
The Convenience Store Manager is responsible for overseeing the daily operations of a convenience store ("Mama Shop"), ensuring excellent customer service, efficient operations, and a safe and welcoming environment. The role involves managing inventory, finances, and store performance while maintaining compliance with all regulations.

**Key Responsibilities**:

- **Store Operations**: Oversee daily store activities, including opening and closing procedures, ensuring the store is clean, organised, and well-stocked.
- **Customer Service**: Ensure high-quality customer service by addressing customer inquiries, resolving complaints, and fostering a friendly shopping experience.
- **Inventory Management**: Monitor stock levels, place orders with suppliers, manage inventory to minimise waste, and conduct regular stock audits.
- **Financial Oversight**: Manage budgets, track sales, handle cash and transactions, and prepare financial reports to ensure profitability.
- **Marketing and Promotions**: Implement promotional campaigns, manage in-store displays, and engage with the local community to drive sales.
- **Vendor Relations**: Maintain relationships with suppliers and negotiate contracts to ensure timely delivery of quality products.
- **Problem Solving**: Address operational challenges, such as on the store malfunctions or issues, promptly and effectively.

**Job Requirements**:

- **Experience**: Minimum of 2-3 years of experience in retail or hospitality management, preferably in a convenience store or similar environment.
- **Education**: Secondary school, diploma or equivalent preferred; a diploma or degree in business, retail management, hospitality managemement or a related field is a plus.
- **Leadership Skills**: Proven ability to lead, motivate, and manage with strong interpersonal and communication skills.
- **Financial Acumen**: Basic understanding of budgeting, sales tracking, and financial reporting.
- **Customer Focus**: Commitment to delivering exceptional customer service and resolving issues professionally.
- **Organisational Skills**: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- **Technical Skills**: Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer skills (e.g., Microsoft Office).
- **Physical Requirements**: Ability to stand for extended periods, lift moderate weights (up to 20 kg), and perform tasks such as stocking shelves.

**Preferred Qualifications**:

- Experience working in a small retail convenience store or hospitality setting.
- Knowledge of local market trends and customer preferences.
- Familiarity with marketing or social media strategies to promote the store.

**Work Environment**:

- The role involves working in a fast-paced retail environment with regular interaction with customers, staff, and suppliers.
- The manager may need to handle occasional high-pressure situations, such as resolving customer complaints or managing peak shopping periods.