Accounts Manager

5 days ago

Singapore SUPPLY PUMPS AND SYSTEMS PTE. LTD. Full time

Key Responsibilities:

- **Client Relationship Management**:Building and maintaining strong, positive relationships with clients, serving as the main point of contact for all account-related matters.
- **Account Management**:Managing a portfolio of client accounts, including understanding their needs, developing account plans, and coordinating with internal teams to deliver solutions.
- **Sales and Business Development**:Identifying opportunities to upsell or cross-sell within existing accounts and potentially contribute to new business development.
- **Client Communication**:Effectively communicating with clients, providing updates, addressing concerns, and ensuring their needs are met.
- **Contract Management**:Managing contract renewals, negotiating agreements, and ensuring timely delivery of products and services.
- **Reporting and Analysis**:Preparing and delivering reports on account performance, analyzing data, and identifying trends.
- **Problem Solving**:Addressing client issues, resolving disputes, and providing support to ensure client satisfaction.
- **Internal Coordination**:Collaborating with various internal teams, including sales, marketing, and customer support, to ensure client needs are met and opportunities are maximized.

Essential Skills:

- **Communication Skills**:Excellent written and verbal communication skills are essential for interacting with clients and internal teams.
- **Interpersonal Skills**:Strong interpersonal skills are needed to build rapport, establish trust, and manage client relationships effectively.
- **Sales and Negotiation Skills**:The ability to identify opportunities, negotiate contracts, and close deals is vital.
- **Customer Service Skills**:A customer-focused attitude and the ability to address client needs and concerns are crucial.
- **Time Management and Organization**:Account managers often juggle multiple accounts and tasks, requiring strong time management and organizational skills.
- **Problem-Solving and Analytical Skills**:The ability to analyze data, identify issues, and develop solutions is important.
- **Technical Skills**:Depending on the industry and specific role, technical skills may also be required to understand client needs and solutions.
- **Leadership and Teamwork**:Account managers often work with internal teams, requiring leadership and teamwork skills.

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