Research Manager, UX and Product

**ABOUT CIRCLES LIFE**

Circles.Life is Asia's first and most successful digital telco - we're on a mission to re-imagine

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**WHAT YOU'LL DO**:
The **Research Manager, UX and Product**, will report to the Head of Research and Trends. In this role, they will work closely with product and marketing managers to understand consumer and user feedback on current and future product propositions and marketing campaigns. This understanding is then synthesized into recommendations for refinements that maximize business impact.

The Research Manager will, under the supervision, guidance, and in cooperation with the Head of Research and Trends to build out the UX and Product Research Practice, standardizing methodologies, streamlining processes, advocating for good practices and influencing stakeholders.

The Research Manager will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).

**As a key member of our team, your responsibilities include**:

- Project excellence
- Discover and understand stakeholder research needs
- Formulate well thought out research plans
- Build clear, efficient but realistic project timelines and manage stakeholder expectations
- Manage vendor relationships if applicable
- Build business-relevant analysis plans
- Go beyond the obvious to investigate data from different lens and understand the deep underlying insights
- Write clear analytical storylines and build appropriate visualisations to bring the insights to life
- Present insights in a clear and engaging manner to stakeholders to inspire actions
- Tools and processes
- Manage research repository in a structured and timely manner
- Explore and build business cases for new software, platforms and tools that can automate and streamline the research processes
- Thought leadership
- Build syntheses of UX, CX and creative development learnings from internal research and external sources
- Build and maintain best practices in user, product and creative research to educate and influence stakeholders
- Contribute to the monthly Research and Trends newsletter

3-5 years of experience in user research, design research, consumer insight or market research either on the agency or client side

Must have:

- Able to work with stakeholders across seniority levels
- Able to prioritize and manage projects well
- Comfortable working across qualitative and quantitative research disciplines
- Intermediate knowledge of statistics (significance tests, sampling, regression and correlations) and methodologies (discussion guide and questionnaire writing)
- Knowledge of the product development & management cycle, UX design as well as creative development process
- Ability to think both strategically and tactically with strong attention to detail
- Able to operate independently
- Mastery of self discipline and driving discipline within the organization
- Can work on 80/20 principle, but handle detailed when needed
- Acts with integrity and respects others
- Humble and actively looks to know and learn more
- Being Bold and dares to innovate
- Passion for the company mission of giving power back to customers

Good to have:

- Experience working in a startup environment
- Experience with User Research/Market Research tech stack (e.g. Dovetail, Miro/Mural, UserTesting, UXArmy, Hotjar, Qualtrics, Zappi)
- Experience with statistical software (e.g. SPSS)

**BENEFITS**

One of Circles.Life's key missions is to build the best place to work and grow. In order to do that, we offer:

- **Exponential career growth & ownership**:

- Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.
- **Impact from Day 1** - Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.
- **Talent Mobility**:

- Circles.Lifers are given the opportunity to change roles internally, across functions and/or offices, through multiple structured programs (i.e. internal transfers, job shadowing or job rotation). We've witnessed many successful examples -e.g., from HR lead to Business Development Senior Manager.
- **Talent Development**:

- We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.
- **Attractive Total Rewards (Salary + Equity)** - We offer highly competitive salary and bonus inline with top tier technology companies, and equity for ALL employees (up to 6 months of annual salary worth for top performers). That means, unlimited upside based on company's performance.
- **Benefits**:

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