Driver Operations Associate

2 weeks ago


Singapore EASYVAN (SG) PTE. LTD. Full time

**Key Responsibilities**
- Replying business correspondence with plain language and business writing techniques
- Conducting performance phone coaching to Driver Partners who breached platform's policy
- Be a bridge between Driver Partners and Users and conduct inquiry on disputes
- Ensuring Driver Partners adhere to service and safety rules and conducts by enforcing appropriate disciplinary actions
- Imparting important messages and corrections tactfully with efficacy to Driver Partners who has committed disciplinary lapses
- Adept in utilizing Excel/Spreadsheet as trackers to ensure data and information are securely updated, shared and kept

**Key Requirements**
- Objective thinker, able to be firm yet empathetic
- Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
- Excellent communication, interpersonal, and presentation skills
- Energetic, driven, passionate, proactive, and attentive to details
- Minimum Diploma in Business or related field



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