Customer Service

1 day ago

Singapore LIL NINJA ACADEMY PTE. LTD. Full time

**Customer Service**:

- Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
- Assist with student registration, class bookings, and membership inquiries.
- Assist with kids check-in with in-house systems.
- Ensure guardians pick up kids and monitor kids' safety.
- Support coaches in managing children and monitor their well-being as needed.
- Address customer concerns and escalate issues when necessary to management.
- Maintain a welcoming and clean reception area.
- Ensure the gym is clean and tidy at all times.
- Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.

**Administrative Duties**:

- Manage class schedules, attendance records, and customer databases.
- Process payments, issue receipts, and maintain financial records.
- Updating transactions made through the payment terminal in a timely manner.
- Assist with marketing efforts, including social media updates and promotional campaigns.
- Support event planning and coordination for special programs and birthday parties.
- Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
- Assist in generating reports and providing insights to improve operations.
- Assist in manpower scheduling.

**About Us**

Lil Ninja Academy is a dynamic, fun, and thriving fitness space dedicated to helping children and young athletes build confidence, strength, and discipline through engaging and action-packed programs. With a focus on ninja warrior training, parkour, gymnastics, obstacle course racing, and fitness training, we offer an exciting environment for kids to develop skills in a safe and supportive space. We are looking for an enthusiastic and organized Customer Service & Administrative Officer to join our team and ensure a seamless experience for our customers.

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