Data Analyst Senior-ii

Data Analytics; Data exploration and visualization; trending and forecasting; root cause analysis; user training and support; data presentation and storytelling; measure performance against business metrics and goals; project support

**Relationships**: APAC Planning & Engineering, Analytics COE, Operations, Sales, Marketing & Customer Experience; International and global business functions

**Summary**:
This is a pivotal role in Service Quality Assurance organization supporting all APAC functions and markets in the areas of Project Management and Data Analytics. This is a challenging role that supports APAC business functions with service visibility and tools to better understand failures/areas of opportunities and collaborates closely with business stakeholders for performance improvement. Your role will be to investigate key service problems, discover insights and collaborate with stakeholders to drive improvement actions. Next to that you will support other business functions and strategic projects in data analytics space.

**Areas of responsibility**:
1. **Data analysis**: Support key APAC business processes with data analytics

Identify what data is needed, available and relevant to the problem Design and develop strategic methods for data collection and analysis Integrate and prepare datasets; build and evaluate data models Explore and analyze data using statistical and visualization techniques Define and describe common business metrics and KPI's Summarize and present findings and recommendations to business users and stakeholders in understandable and relevant ways, both verbally and visually Document and publish analyses so that others may reproduce and learn from prior work

2. **Project management**:
**To be successful in this role, you will need**:
Education: A Bachelor’s degree or equivalent in Statistics, Business Analytics, Engineering or similar discipline. Masters or MBA is a plus A project management certification e.g. PMP, Six SIGMA, etc is a big plus Experience: At least 6years with 3+ as Senior Data Analyst or Project Manager with strong exposure to data analytics experience in any industry Applied analytical skills, including statistical knowledge; data modeling and visualization using modern BI/Analytics tools Knowledge of exposure of Python, AI and ML is a plus to work on next gen service tools Strong communication skills, including the ability to tell compelling stories with data, verbally and visually A good understanding of fundamental business principles and problems and the ability to constantly and independently ask questions, find answers, and learn Professional skills: influencing& persuasion; judgement & decision making; leadership; planning & organizing. Project management certification is a plus. SAFe Agile certification is a plus Fluency in written and spoken English. Applicant with less experience may be considered as Data Analyst - Associate / I / II.

**Analytical Skills**; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Project Management; Presentation Skills; Statistical Knowledge; Data Modeling and Visualization Skills

**Success Criteria**:
The success of this job will be measured by output against goals and **not by input**

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P