Customer Success Manager

2 weeks ago

Singapore Rapid7 Full time

The IntSights (A Rapid7 Company) Customer Success Managers are the backbone of our relationships with our customer base.

We are looking for a Customer Success Manager to own and manage our clients in Singapore to ensure IntSights delivers the best value to their business needs and challenges. Orchestrate overall relationships with assigned clients, which will include:
Growing adoption, ensuring retention, and happiness Work with clients to build Customer Success Plans, establish critical goals, and aid the customer in achieving their objectives. Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status. Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services. Work closely with the account team to find opportunities for new usage of the product across organizational functions. Work to identify and/or develop upsell opportunities Provide insight with respect to the availability and applicability of new products and features. Act as the IntSights liaison for IntSights technical inquiries, issues, or escalations. This will include working with IntSights Support, Product Management (i.e. roadmaps), or others as needed Maintain Current functional and technical knowledge of the IntSights platform and future products

**Job Requirements**:

- At least 5 years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune-500, mid-tier, start-up companies, or Public Sector organizations.
- Confirmed ability to drive continuous product value
- Experience developing product use-cases with customers
- Strong teammate, but still a self starter
- Exceptional verbal, written, social, presentation, and interpersonal skills.
- Good technical skills coupled with the ability to provide a quick resolution to problems Business oriented
- Prior experience conducting workshops with customers and discussing the pros and cons of implementing various technologies and business value.
- You have played in the Enterprise and/or Cloud Software space.
- Experience navigating and steering customer engagements to completion with a high level of customer happiness.

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