Senior Network Engineer

7 days ago

Singapore PCCW Global Full time

**Senior Network Engineer**:
We are looking for an_ _**_Operations Engineering Manager (GS&O Field Operations)_**, to provide Level 2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.

**Responsibilities**:

- Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services.
- Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers.
- As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.
- To resolve customer issues by providing technical support mainly remotely, on ad hoc basis onsite.
- Provide 2nd level support to the NOCs for such services and be an escalation point for such issues.
- Work with the core engineering team to resolve higher level problems and implement solutions per request.
- Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI.
- Perform tasks within Virtual Team structures on an ad hoc basis.
- Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCW Global client base (external/internal).
- Ad hoc activities as assigned by Management from time to time.
- To be 24/7 on-call, and be participated in the team's on-call routine to ensure around clock support.

**Minimum Experience/Qualifications**:

- Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies.
- At least Five (5) Years of relevant working experience
- At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage.
- Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools.
- Good written and verbal communication.
- Amenable to working shifting schedules.

**Type of Profiles (We are looking for)**:

- Customer-oriented, self-motivated and tactful in dealing with other people across different functions.
- Well versed in spoken English.
- Good communication (especially telephonic), presentation and interpersonal skills
- Team player.
- Self-starter.

Additional Info of the role:

- Reporting to:_**_ Technical Manager IP ,AP_**
- Standby/overtime: _**_Required_**
- Travel: _**_Mostly Local/Some International_**
- Ref ID: 50256- Location: Singapore, 01, SG, 0- Business Unit: PCCW Global- Full Time/ Part Time: Full Time- Job Function: Engineering- Featured Job Category:

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