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Tour Operations Admin Executive

2 weeks ago

Downtown Core, Singapore Pinnacle Travel Services Pte Ltd Full time

**CAREER AT PINNACLE TRAVEL**

Pinnacle Travel Services Pte Ltd has been a reliable and reputable travel agency in Singapore. Trusted since 1996, the company is well known for most personalized services in customized travel. We are good in fulfilling comprehensive travel needs with speedy and heedful services. Among our main areas of expertise are outbound travel, golf tours, air ticketing, and regional cruises. Over the years, we served from FIT travel to large incentive group, and design unique itinerary for personal party as well as golfer group.

There will be a team of 5 in the company presently; in office politic-free and joyful working environment. We are positive mindset people working here and our dynamic work team has strong working relationship bonding like a family. At Pinnacle Travel, it is our joy and satisfaction to serve both our external and internal customers, surpass customers’ expectations and meet our external customers travel needs every day at work

**Main Responsibilities**:
TOUR AND TRAVEL OPERATIONS:

- Involving various aspects of our travel services, such as air ticketing, customized travel, package tour, cruises, corporate group, golf tour, gift voucher, and travel insurance
- Tasks include making and processing new booking, verifying booking confirmation details, updating name list, rooming list, and group listing. This also involves regular follow-up on booking status, monitoring payment deadline, preparing exchange order, service voucher, travel document, and pre-departure information
- Responsible for compiling final itineraries, ensuring booking reconfirmation, and maintaining a systematic filing system for all operational hard copy documents.
- Handling online payment for flight ticket, insurance policy, and travel booking through supplier portal
- Updating the changes in tour itinerary and tour flyer for our existing packages
- Monitoring and replenishing tour flyer in office brochure racks

ADMINISTRATIVE SUPPORT:

- Assisting the Managing Director with tasks related to typing golf tour and group travel quotation, issuing pro-forma invoice for new sales, updating customer booking status, and following up on customer balance payment
- Supporting the Managing Director in marketing work, website work, and handling ad-hoc task when needed
- Open letterbox and write payment voucher for printed exchange order

This position requires a dynamic individual with a multifaceted skill set, encompassing operations and administrative support. The ability to adapt to changing tasks and provide seamless assistance across various functions is crucial.

**Experience & Skills**:

- Relevant work experience in Singapore’s licensed travel companies
- Fundamental outbound travel and customized travel knowledge
- Advanced knowledge in MS Word, Excel, Outlook & Power Point
- Knowledge in GDS Amadeus and Athena system is most preferred

**Desired Attributes**:

- Very careful, accurate and meticulous in details
- Positive attitude, systematic and organized person
- Good attendance and punctuality for work
- Ability to work in fast-paced office environment

**Office Working Hours**:
Monday to Friday : from 9:45am to 6:45pm

Saturday : from 9:30am to 3:00pm with Alternate Saturday Off

**Monthly Salary**:
Entry Salary : commensurate with experience and knowledge

Confirmation Salary : commensurate with performance and values

**Some of the Benefits**:
Staff’s price travel, familiarization trip, group tour leading and industrial training

**Career Opportunities**:
Join our organization and embark on a rewarding career journey with opportunities to climb the corporate ladder

: Operations Assistant Manager

: Operations Manager

: Director of Operations

: Successor of the owner

**Why Join Us?**
- Work-life balance priority

**No use of your personal phone number for work

**No carrying office laptop home after work

**No disturbance during your leave and off days
- Politic-free working environment
- Performance-driven compensation
- Recognition and appreciation
- Contribution will be appreciated
- Extensive learning opportunity
- Paid leave fam trip opportunity
- Evening function dinner & networking
- One-boss reporting - the MD
- Non-family business organization

keen to join our team and build your career with Pinnacle Travel?

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Performance bonus

**Experience**:

- Travel Agency: 2 years (required)

License/Certification:

- work permit status to work in Singapore? (required)

Work Location: In person