Document Review Officer

2 weeks ago

Singapore HYRED PTE. LTD. Full time

**GENERAL DESCRIPTION**

The Document Review Officer is a key member in the Client Account Modification Team within COO organisation supporting private bank clients. He/she is responsible for the accurate and timely processing of the account modification as well as the efficient handling of enquiries, escalating to senior colleagues where necessary. He/She is to work proactively with the business and other internal functions to be successful in the role.

He/she is responsible for the accurate and timely processing of the account modification as well as the efficient handling of enquiries, escalating to senior colleagues where necessary.

**KEY FEATURES OF THE POSITION**

Client Management (internal)
- Review account documents submitted by Relationship Managers (RMs)
- Ensure timely and accurate processing of client’s change in circumstance and amendments on the accounts in accordance to prevailing bank procedures and policies
- Ensure document deficiencies are accurately tracked and escalated as per procedure
- Ensure quality service is provided to internal clients, i.e. RMs / Assistant RMs Support other departments in various activities (e.g. information retrieval, remediation)

Business Management
- Strong commitment to quality service and a desire to drive continuous process improvement initiatives
- Support new initiatives and ad-hoc tasks as assigned by Managers or HOD Support the team in user acceptance testing

Regulatory Responsibilities &/OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
- Ensure activities are compliant with relevant regulatory laws and internal policies
- Work with Legal & Compliance and other stakeholders on documentation requirements Familiar with CRS, FATCA and QI documentations and annual regulatory reporting

**SKILLS REQUIREMENTS OF THE POSITION**

Personal and Social
- Able to multitask and work under tight deadlines
- Sound judgment and initiative
- Able to work with mínimal supervision and a team player
- Good organization ability and time management skills
- Meticulous with an eye for detail
- Proactive, hands-on, and solutions-oriented
- Excellent inter-personal and communication skills Good analytical and problem-solving ability

Professional and Technical
- Degree/Diploma with at least 2 years of related banking working experience, preferably with strong client documentation experience
- Good knowledge of account documentation requirements in a Private Banking Environment
- Good working knowledge and applicability in FATCA/CRS/QI regulation and reporting will be advantageous

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