Support Engineer Apac

1 week ago


Singapore iText Software Full time

iText is a fast growing, global company in the digital documents space and leader in PDF-technology. The company's flagship product is an open-source software library to create and manipulate PDF documents in Java and.NET (C#). There are currently millions of iText users, both open source and commercial. iText has dedicated international teams with offices in Belgium (Ghent), Singapore, and the USA (Boston).

We're constantly adding new products and because of our growth plans for the future, we're looking to expand our teams even further to meet the growing demand of our products.

**The role**:

- and Customer Success team.

**What you bring**:
In the first 30/60 days:

- You analyze the needs of customers and work with them on technical issues.
- Analyze customer feedback to distil feature requests and bug reports, then translate those to product requirements
- Experience in a development environment, either Java or.NET based is a must;
- Experience troubleshooting issues with customers is a plus.

**You will thrive in this role if**:

- You have a hands-on mentality; eager to take on the work as the company grows
- College diploma/university degree or equivalent experience
- High level of commitment to exceptional customer service and relationships
- You have strong written and verbal skills
- You possess strong problem solving, organizational and interpersonal skills
- Ability to work both individually and in a team environment
- Self-motivated with the ability to work in a fast paced, constantly changing environment

**(Y)our team**:
In this role you'll be part of our Product Department and reporting to our VP of Product. At iText we attach great importance to team play. We often hold team events and host a kickoff event every year with all international staff to ensure our entire team has time to get to know each other.

**What's in it for you**:

- Ample learning opportunities (not only in PDF technologies).
- An international atmosphere,
- a brand new office space,
- Great team diversity,
- Rewarding compensation packages, and
- A fun work environment

iText is looking for extraordinary people to join our growing international teams.

Join us today as we continue our work on the future of digital workflows.



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