Credit Control Manager, Asia

**Job Summary**

Under general supervision, the Credit Control function is responsible for the oversight of all collection of broker debts, reconciliation, and allocation of cash across all Asia Branches. At a high level, this includes:

- Managing debt levels within appropriate Service Levels with LOB heads
- Establishing, maintaining, and leveraging internal and external relationships to reduce debt and keep debt within acceptable levels
- Oversight of unallocated cash in the region and working with relevant teams to clear outstanding unallocated cash
- The function is accountable to the Senior Manager, Operations directly but will also have accountability to the Senior Manager, Finance Transformation to ensure thresholds and processes are met.

**Job Duties**

**Debt Collection & Cash Allocation**
- Oversight and influence on process improvements and escalation for debt collection & cash allocation processes for Asia
- Joint ownership with Underwriting, Operations and Finance on the end-to-end debt collection and cash allocation processes for Asia
- Manage allocation instruction request processes via an offshore and offshore team, using KPIs and SLAs to track performance
- Investigation of cash mismatch issues, identifying root causes and implementing process improvement where required

**Credit Control**
- Oversight and drive best practice for credit control and debt processes to keep debt within agreed thresholds
- Own and implement immediate action plan for the reduction of current debt volumes/values
- Work with team to establish and publish processes on best practice, including how to review and investigate overdue premium items.
- Compile, track, and drive actions from different teams to resolve debts.
- Identify booking improvements which impact on cash & debt processes and collaborate with the data entry teams to implement process improvement
- Manage and establish clear plans with relevant underwriting and operations teams to resolve outstanding premium for debts aged greater than a year
- Identify, execute, liaise with Legal and underwriting teams on policies that require cancellation notices due to non-payment of premium when required
- Oversight of unallocated cash in the region and working with relevant teams to clear outstanding unallocated cash
- Establish clear KPI’s by branch and/or product to ensure that debt/unallocated cash levels stay at agreed threshold
- Ensure that all identified issues are documented with relevant root cause analysis and proposed actions

**Customer Service**
- Meet with Brokers where required to discuss payment performance at portfolio level
- Regular meetings with internal stakeholders (underwriters, distribution teams, finance and group) to discuss main drivers of unallocated cash/debtors.
- Quarterly meetings with LOB managers to ensure teams are supporting cash and credit control activities

**Reporting & Data**
- Co-Ownership of reporting, data, and analytics associated to unallocated cash and debt within the region.
- Partner with the Finance Transformation team to help define, design, and test improvements to existing reports and new reports/tools as required.
- Ensure that all relevant Ops team members are familiar with reports and use them frequently to drive daily activity.
- Assist with the analysis of data as required

**Job Competencies**
- High level of attention to detail
- Strong analytical skills
- Strong verbal and written communications skills
- Strong relationship building skills
- High level of customer service skills
- Strong time management and prioritisation skills
- Sound decision making skills
- Sound business, financial and market acumen awareness/understanding
- Demonstrated ability to drive for results and focus on outcomes
- Solid team player with strong business ethics
- Ability to continually improve upon a process
- Ability to think strategically

**Experience & Qualifications**
- Significant Cash Allocation & Credit Control Experience in Asia insurance markets
- Strong Stakeholder management skills
- Data Manipulation and Analytical skills
- Advanced Excel & MI tools
- Understanding of basic financial reporting
- Working knowledge of Insurance source systems