Raffles Hotel Singapore
4 days ago
The Boutique Manager is responsible for managing the day to day business of the Raffles Boutique, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Develop merchandise to optimize profitability, develop innovative ideas, plans and maintain statistical and financial reports.
Primary Responsibility
Providing a Great Shopping Experience to Meet Company Financial Targets
- Work towards achieving set targets and budgets
- Allocate, review and control expenses and budgets.
- Involve in strategic and long as well as short term planning.
- Develop new merchandise items with vendors and explore new trends.
- Review and analyze slow moving merchandise daily and maximize on fast moving merchandise.
Provide a Retail Experience that Meets Guest Expectations
- Supervise and lead the monthly inventory stock take together with Finance.
- Control and maintain well-balanced stock levels in the Raffles Boutique.
- Create value for loyalty members by tactical and strategical offerings.
Supervision/Training of the Raffles Boutique Team
- Induce and train Retail Associate, Leader and Executive in sales, revenue, technical and product knowledge skills as well as stock take/order procedures.
- Manage team within guidelines of the hotel in fair, efficient and timely manner.
- Coach Retail Associate, Leader and Executive to constantly improve or maintain performance, give guidance when performance is below expectation.
Visual Display and Confidentiality Level at Work Place
- Ensure execution and maintenance of all Visual Guideline as well as guaranteeing. The visual presentation of retail store meeting Raffles standard.
- Ensure that safe working practices are followed including emergency procedures.
- Maintain levels of confidentiality and discretion for colleagues and guests.
- Develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- Oversee and ensure smooth processing of mail order request.
- Provide feedback from guests to enhance guest’s experience.
- Observe good telephone etiquette at all times.
- Familiar with any promotional events for the Retail store or any other area of the hotel.
- Corporate purchase/Festive hampers.
- Record and handle any defective and damaged goods.
- Build a loyal following among local market through managing the gourmet corner.
- Actively work on successful positioning and managing of the shop/gourmet website.
Knowledge and Experience
- Minimum GCE ‘A’ Level or Diploma in Retail/related field.
- Minimum of 5 years of relevant experience in the Retail industry and 2 year in supervisory role.
- Inventory control.
- P.O.S system knowledge (Micros 9700 (or local equivalent).
Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
- Strong business acumen and knowledge about local gourmet market trends
- Sense of urgency.
- Loyalty and transparency.
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
6 days ago
Singapore Raffles Singapore Full timeJob Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeThe Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries. The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the...
-
Raffles Hotel Singapore
2 weeks ago
Singapore Raffles Singapore Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. Primary Responsibilities Overseeing Daily Operatoins and Achieving Targets - Supports Resident Mixologist in...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full time**Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore Raffles Singapore Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
