Raffles Hotel Singapore
6 days ago
Job Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.
Primary Responsibilities
Delivers Friendly and Professional Service
- Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
- Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.
Focuses on Guest Experience
- Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
- Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.
Involvement in Wider Job Function Actions/Relationships
- Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
- Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
- Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
- Maintains an accurate and updated filing system of all correspondence.
- Is familiar with hotel’s credit policies and handles billing instructions correctly.
- Performs clerical and administrative duties.
- Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
- Supports Accor Corporate programs, such as Planet 21.
- Ensures service standards and individual performance are aligned with Accor Hotels Values.
**Qualifications**:
Knowledge and Experience
- Minimum tertiary education or equivalent.
- Minimum 1 year of relevant experience in the hotel industry.
Competencies
- Strong interpersonal skills with ability to communicate with all levels of colleagues.
- Service-oriented with an eye for details.
- Ability to work effectively and contribute to the team.
- Multicultural awareness and ability to work with people from diverse cultures.
- Self-motivated and energetic.
- Flexible.
- Displays initiative and creativity.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full time**Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full timeThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...
-
Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full time**Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...
-
Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
17 hours ago
Singapore RAFFLES Full timeThe position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per...
-
Raffles Hotel Singapore
17 hours ago
Singapore RAFFLES Full timeThe Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...
-
Raffles Hotel Singapore
2 weeks ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore's service experience throughout the entire guest journey.Primary ResponsibilitiesExecutes Core Tasks Of The Lobby OperationDelivers the Raffles Hotel Singapore guest experience through a seamless flow...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
5 days ago
Singapore RAFFLES Full time**Company Description** The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping...
-
Raffles Hotel Singapore
17 hours ago
Singapore RAFFLES Full time**Job Description**: The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel...
-
Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...