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Assistant Programme Manager
2 weeks ago
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- Overall Coordination and Administration
- Monitor and maintain the IPM/IDG inbox, ensuring that all student queries related to the IPM program are addressed in a timely and professional manner.
- Serve as the primary point of contact (POC) for communication with students regarding their program milestones and academic progression.
- Send out timely updates to students regarding important IPM/IDG-related news, announcements, and deadlines.
- Ensure that all students experience a smooth learning journey throughout their tenure in the IPM program by proactively managing any issues or challenges that may arise.
- Foster a positive and engaging learning environment for students, addressing feedback and concerns promptly.
- Communication and Reporting
- Assist in coordinating follow-up actions from committee meetings and ensuring that recommendations are effectively implemented.
- Assist the Programme Coordinator in preparing and supporting the quarterly IPM Curriculum Committee meetings, ensuring that all relevant materials and updates are provided.
- Enrollment and Admissions
- Ensure seamless graduation processes by coordinating with the Registrar's Office and other relevant departments to finalize student graduation requirements and ensure all processes are completed accurately and efficiently.
**QUALIFICATIONS**
- Diploma or degree with at least 3-5 years of relevant work experience.
- Familiar with operations in the education sector.
- IT-savvy and proficient in Office 365.
- Proficient in using Learning Management and Training Management System portal is an added advantage.
- At least 1 to 2 years organising events in the education sector.
- A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.
- Meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.
**OTHER INFORMATION**
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