Asia Pacific, Chief Operating Officer

Posting Description:
**Asia Pacific, Chief Operating Officer - Flexible on any office across Asia Pacific**:
Aon is looking for an Asia Pacific Chief Operations Officer who will design, oversee and implement all aspects of the region operating model, taking into account Aon Solution Line models, platforms and capability needs in order to support growth of our business and related financial outcomes.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**How this opportunity is different**:
**Strategic Planning, Business Analysis and Execution**

In partnership with Asia Pacific CEO, Asia Pacific executive leadership team develop strategic plans and conduct business analysis to support corporate objectives.
- Deliver Business Results - Assist in execution on growth, expense targets and pre-tax income
- Portfolio Investment - Identify, validate, and prioritize investments (people, technology, etc.)
- Assist Local Business Leaders - Help complete priorities as defined by executive leadership

**Drive Operational Excellence**:
Enable colleagues to deliver value to clients by demonstrating operation capabilities to create capacity for our colleagues that are leading client portfolios. In addition, deliver controls around cash management.
- Drive Spread - by developing and handling controls around growth and spend
- Operational Performance - Leverage breath of shared service capabilities to meet client expectations and create capacity in the organization.
- Cash Management - In partnership with the CFO lead behaviors that drive effective cash management (DSO, Receivables, invoice lag, etc.).

***Manage Risk & Colleague Welfare**:
Administer and drive a strong risk management culture, framework, and reporting structure. Create a structure to support Health & Welfare issues.
- Risk Committee - Drive a committee approach that highlights risk concerns and makes decisions about risk mitigation for the business.
- Proactively Drive Ops and Tech to lessen risks - Focus on mitigating risks through operational discipline and the implementation of effective technology.
- Lead Remediation of Audits & Regulatory Reviews - Repair issues identified by internal audit and external regulatory review and internal assessment efforts.
- Ensure Client Solution Readiness & Compliance - Ensure client solution readiness and compliance with regulatory requirements and objectives of the firm.
- Support Colleague Health & Welfare Issues - Provide effective organizational response to significant, environmental, geopolitical, and medical catastrophes.

**Key Responsibilities**:

- Be accountable for regional client service delivery across all SLs inclusive of partnering to drive client/service segmentation, setting, and delivering desired cost to serve and ensuring metrics drive desired client experience across the value chain from carriers to claims.
- Drive operational excellence and continuous improvement partnering with Global Shared Service leadership to evaluate next-gen capabilities enabling new levels of efficiency and client experience
- Identify and mitigate risks, and provide evidence of and report on effectiveness of controls across the value chain
- Ensure compliance with local regulations and company policy for Asia Pacific
- Lead and deploy change activities, including oversight of regional PMO/PM/change teams inclusive of ensuring delivery of value realization set w/ Solution Line leadership and adopted by the region
- Ensure organisational change is adequately planned, implemented, and adopted, including any efficiency gains, evolution in client experience, and data & analytics
- Run integration of M&A activity inclusive of due diligence as required, and partnering to ensure value realization
- Own, track and measure service standards and critical metrics transparently at a regional and local level in partnership with Global Shared Services ensuring desired achievement of service standards and colleague and client experience
- Partner with SL teams to ensure operating models, platforms and capabilities are clear and implemented with excellence inclusive of evaluating change, data integration/migration, functional/regional requirements and organisational change required to achieve value realization
- Partner with Asia Pacific CEO and CFO to drive comprehensive delivery program that enables financial, operational and strategic targets be achieved

**Your impact as Asia Pacific COO**:

- As a senior professional, make a significant contribution to the success of function and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment and meet efficiency goals
- Lead client experience model for Asia Pacific in