Tiktok E-commerce

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As the Regional leader of Seller and Listing Governance, you will be highly data driven and make strategic decisions regarding sellers performance SLA management, seller onboarding control, product catalog control, product compliance, fulfillment control and all relevant enforcement strategies. The quality of our businesses(sellers) and their products is a critical pillar to ensure our mission of providing high quality products, fast and convenient fulfillment experience and good seller services.

**Responsibilities**:
1. Oversight and ensure constant improvements of defect order rates and other topline metrics
2. Ensure policy principles are consistently held across each local market and drive initiatives to increase policy awareness and policy fitness among different tiers of sellers
3. Create roadmaps to drive governance programs and make strategic decisions that can balance business growth with consumer experiences
4. Design and expand the Seller and Listing Governance team, and provide mentorship and guidance to build a successful team
5. Drive leadership and team execution in sellers account health standing that includes fulfillment SLA, service SLA and product compliance rates
6. Triage risks/problems, prepare risk assessments of threats and action plans based on gathered market knowledge and market benchmarking
7. Cooperate with Creator and Content Governance team to ensure listing problems are mitigated before traffic exposures become big
8. Partner with global team to ensure excellent execution quality of top priority projects across local market by tailoring to each market's landscape
9. Provide leadership and collaborate with cross functional teams including payment, logistics, product, finance and legal to ensure project delivery and information sync-ups
10. Identify product feature improvement opportunities, and channel this feedback in a structured and timely manner to the global Product and Engineering teams

**Qualifications**:
1. 6+ years of professional experience in risk enforcement strategies/policy making of Ecommerce or transactional platforms
1. 6+ years of professional experience in risk enforcement strategies/policy making of Ecommerce or transactional platforms
2. At least 3 years of people management experience in managing multi-cultural/multi-location teams with a size of 50 or more
3. Experience using data and metrics to measure impact and determine improvements
4. Experience presenting metrics and progress to senior leadership
5. Demonstrated past success working in a matrix environment and ability to influence key stakeholders
6. Experience conceiving, coordinating, analyzing and disseminating qualitative and quantitative research projects
7. Deep understanding of sellers ecosystem or merchandise compliance fields

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.