Service Desk Support Intern

Company Description
**About MyRepublic**:
Our purpose at MyRepublic is to transform people’s lives by creating a connected world that is seamless, smart and safe, while innovating the way telcos operate.

One of the fastest growing telecom operators in the Asia-Pacific, MyRepublic has operations across Singapore, New Zealand, and Australia, and is set to expand further into the region.

Our vision is to be the world’s largest enabler of deep, meaningful and trusted relationships between customers and products through a highly scalable connectivity franchise model.

With our uniquely scalable and centralised framework enabling the seamless delivery of layered services, MyRepublic has become a leader in the digital transformation for the telecom sector, one that is set to play out over the next decade in one of the most exciting regions of the world.

**Job Description**:
**The role**:
**MyRepublic Group **is looking for a self-motivated individual that is keen on learning the business of building new, transformative technologies into our products & services, our processes and everyday ways of working.

A **Technical Support Engineer** is generally hired by a company to oversee and maintain their computer hardware and software systems. Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

**Roles and Responsibilities**
- Status of task schedulers to ensure proper functioning of all task schedulers and successful completion of all scheduled jobs
- Identify the criticality of incident, problem, change and requests etc according to ITIL processes.
- Keep affected users informed immediately of any service disruption and the expected date/time of resolution through Incident Reports.
- Escalate the incident to the second or higher level of support or the on-site support within the stipulated service level specified
- Initiate investigations by performing troubleshooting tasks should there be complaints from users on system performance issues.
- Escalate the incident to the appropriate second or higher-level support personnel if required.

**Qualifications**:
**We think you’ll fit in great with us if you**:

- An undergraduate pursuing a Polytechnic diploma/ Bachelors programme in Business, preferably in the second/third or final year of studies
- Self-starter with a Get-Things-Done attitude
- Resourceful and learn independently
- Strong leadership and communication skills
- Be able to speak clear and good conversational English and preferably Mandarin as well
- Possess good telephony skills
- Good problem-solving skills
- Highly adaptable with the ability to work well across departments

**_ These are nice to haves; we don’t expect you to necessarily possess all of them:_**
- Experienced working in a fast-paced, start-up environment
- Experienced working with partners on commercial deals and collaborations
- Expertise/understanding of the Telecommunications industry
- Proficient in the Google Workplace
- Proven record of ideation, development and execution of projects

Additional Information
**What we offer in return**:

- Exciting opportunities to create and grow in a rapidly growing organisation that is a disruptor in the telco-tech space.
- Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.
- A workplace that puts your individual needs at the core: Remote, Hybrid or In-Office - choose a work rhythm that suits you and your team. We focus on outcomes and believe that you can deliver your best work, working anywhere, anytime.
- Wellness first. We believe that wellness goes beyond team celebrations and birthday parties. Our holistic approach to wellness gives you opportunities to recharge, connect and explore, at and outside work. In addition to the standard leave entitlements, we offer:

- 1 day of wellness leave every quarter for you to take for your health and wellbeing, and explore your personal passions.
- 20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.

We believe that skills, knowledge and experience can come from a diverse range of life experiences. You may not have ALL the listed requirements for this role but this should not hold back If you believe that you have what it takes for this position, are willing to learn, and you identify with the values and mission of MyRepublic, we would love to hear from you. We celebrate diversity and look forward to hearing from a diverse group of applicants. We do not discriminate on any factor in our hiring process.