Fraud Specialist
1 week ago
This is a 12 months contract assigned to our client
Work Location: Commonwealth
Salary Range : $3,500-$5,000
Shift Timeslot for now 2 shifts:
Shift 1 - 4pm-1am
Shift 2 - 12mn-9am
**Job Description**:
1. Technology Service Design
2. This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift
actions on accounts that had been or might be used for fraudulent activities
3. Assist with developing and implementing Fraud Risk Management Framework and all
associated policies and procedures (including risk metrics/ monitors) and ensure they are
effectively embedded
4. Follow up and analyze abnormal transactions activity on customers' account.
5. Manage customer's expectation and explain to customer on suspected scam activities.
6. Coordinate and support detection, investigation and mitigation. Understand when to escalate events
and to whom
7. Be responsible for incident triage, response and escalation
8. Be responsible for both reactive and proactive security investigations
9. Assist in statistics collation on the various scams reported to the organisation to submit for
monthly management reporting and any others task and assignment by the line manager & management
10. A tertiary degree with 2-3 years' experience in Risk and Fraud Risk Management will be an added value
11. Minimum 3-5 year working experience
12. Has strong analytical skill and well verse in Microsoft Office
13. Willingness to learn on the job
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