Customer Service Manager

1 week ago


Singapore TCM SOLUTIONS ONE PTE. LTD. Full time

**Team Leadership**:Hire, train, and supervise customer service staff.
Manage team schedules and performance.
- **Customer Support**:Oversee daily customer service operations.
Handle complex customer issues and complaints.
- **Service Standards**:Develop and implement customer service policies and procedures.
Ensure service quality and adherence to standards.
- **Training and Development**:Provide ongoing training to staff on customer service best practices.
Conduct performance reviews and offer feedback.
- **Customer Feedback**:Collect and analyze customer feedback and satisfaction metrics.
Implement improvements based on feedback.
- **Reporting**:Prepare and present customer service performance reports.
Track and report on key metrics such as response times and resolution rates.
- **Process Improvement**:Identify areas for improvement in customer service processes.
Implement changes to enhance customer experience.
- **Collaboration**:Work with other departments to address and resolve



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