Director, Strategic Account Management

Posting Description:
**Director, Strategic Account Management**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Retain and grow Aon’s business, cultivating relationships with C-suite and executive client decision-makers in the client organisation. Facilitate critical relationships between clients, Aon colleagues and carriers.
- Actively prospect and develop new multi-national clients for Aon, by effectively communicating the value Aon delivers to prospects across the pillars of Risk, Health, Reinsurance, Retirement and Data & Analytics. Ensure a strong Sales Plan and/or Client Promise Plan is created that will align Aon to bring value that significantly contributes to clients achieving their goals and objectives
- Develop and manage the implementation of Client Promise for each client, including a specific business plan to deliver year on year revenue growth. Ensure client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Project manage all Aon and industry-related resources to achieve client objectives. Lead stewardship planning and service delivery in line with Client Promise and Aon values.
- Ensure overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Negotiate Aon compensation for services, whether fee or commission-based, in line with Aon Asia protocols. Ensure that the full value of involved Aon specialists and practice groups is promoted and articulated to clients and prospects.
- Understand and work in alignment with the Aon Impact Model. Establish clear roles, responsibilities and performance expectations for client service teams that deliver Aon products and services to each client. Ensure that team members meet their responsibilities and seek changes in team composition as appropriate.
- Educate clients in risk management, risk transfer, market issues and relevant trends including appropriate data & analytics. Serve as a trusted business adviser on all pertinent issues; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable and beneficial.
- Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. Coordinate with Brokers in the development and delivery of renewal strategies.
- Possess strong influence across the Aon organisation to align resources across geographic (including international), functional and business unit boundaries to best serve clients or prospects. Deliver regional and/or global responses to opportunities to grow the business.
- Manage input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensure that account data supports the integrity of company accounting and tracking systems. Manage expenses.
- Ensure operational excellence, including adherence to service management requirements. Use Aon tools and implements processes. Promote to clients relevant cross sales opportunities and Aon tools.
- Position and maintain your social media profile as a thought leader and go to person for organisations by leveraging Aon thought leadership and collateral on platforms
- Perform other related duties as assigned.

**Skills and experience that will lead to success**
- Bachelor’s degree or equivalent, with Risk and Insurance Management/Business related curriculum preferred
- 10+ years of insurance experience, coupled with project and account team management experience
- In-depth working knowledge of the insurance business and the clients’ needs as well as all major lines of business
- Effective problem solving, communication, presentation, influencing and negotiation skills
- Leadership qualities and an ability to influence and motivate staff in the achievement of objectives
- Good relationship development skills, in dealings with both internal and external customers and stakeholders
- Demonstrated ability to implement and manage operational, service and broking metrics and satisfy client KPIs
- Demonstrated ability to deliver new clients by following a well-planned and structured sales process

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we a