Assistant Manager/manager

2 days ago

Singapore Government of Singapore Full time

Ministry of Manpower
- Contract

**What the role is**
- You will be responsible for administering the Self-Employed Person Income Relief Scheme (SIRS). Applications for SIRS has closed, and the work primarily involves following up on recovery action for specific groups of individuals and assessing and responding to appeals to ensure the prudent stewardship of public funds. - You will also assist with the implementation and policy-ops for a complex suite of policies and schemes that aim to strengthen retirement adequacy for Singaporeans, such as the Workfare Income Supplement and Silver Support Scheme. This will include public communications and responding to public feedback on support schemes. - Through this position, you will pick up the knowledge and skills to become an effective policy-ops officer in the social policy domain, and gain experience in implementing policies, public communications and service delivery.

**What you will be working on**
- Contact appellants and respond to appeals on the Self-Employed Person Income Relief Scheme (SIRS) - Analyse data and information to verify eligibility for SIRS and other retirement support policies - Draft submissions and letters to appellants - Perform other administrative duties, including reconciling accounts and financial transactions, tracking and managing cases across the team, and updating the appeal guidelines where needed.

**What we are looking for**
- Experience in customer service roles, policy ops or grant administration preferred. - Good writing and communication skills, with strong inter-personal skills. - Ability to exercise both empathy and firmness when managing complex appeal cases. - Meticulous in work, especially when analysing information and checking against guidelines and criteria. - Self-motivated and able to work independently as well as in teams. - Familiar with Microsoft Excel

**About**Ministry of Manpower**
- Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

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