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Laboratory Manager
3 weeks ago
**Job duties**:
- Provide managerial leadership to the department team members and promote a positive environment.
- Manages day to day delivery of testing services while implementing operational improvements to increase client satisfaction, quality performance and operational efficiency.
- Effectively manage change, facilitate innovation and foster teambuilding to provide the highest quality and most cost effective laboratory product possible.
- Ensure all areas of responsibility are meeting the needs of our clients, delivery service metrics, quality standards, and on-time response to quality issues.
- Resolves client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, laboratory directors or corporate operations.
- Conduct departmental meetings and ensures appropriate departmental communication.
- Participates in and supports client visits, audits and inquires to ensure complete fulfillment of requests and interests.
- Investigate deviations from established procedures to ensure effective corrective action
- Ensure personnel competency and address performance related issues as necessary.
- Provides support to the functional directors and assists in the fulfillment of his/her responsibilities.
- Ensure an adequate level of trained personnel to meet the testing and administrative requirements of the department.
- Maintain a clean and safe work environment.
**Requirements**:
- Bachelor’s of Science degree and certification as a Medical Technologist or Clinical Lab Scientist
- Minimum 6 years of laboratory experience plus 2 years supervisory or management experience in a clinical laboratory environment.
- Prior supervisor experience managing several direct reports preferred.
- Experienced in biochemistry and hematology disciplines preferred.
- Experience in a high volume working environment.
- Knowledge of quality assurance practices and procedures.
- Strong knowledge of CAP, ISO15189 accreditation.
- Understanding of laboratory operations as well as policies and procedures
- Proven ability to problem solve/troubleshoot and provide solutions under mínimal supervision
- Strong communication skills; both written and verbal
- Must have experience with lab management.
- High level of attention to detail with strong organization skills.
- Comfortable making decisions in a changing environment.
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