Lead Premium Support Engineer

6 days ago


Bukit Merah, Singapore OpenText Full time

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Qualifications -Bachelor’s degree preferred or associate degree holder (technical field) with 10+ years working experience in a customer support environment. -A proven track record in the understanding of in-depth technical troubleshooting.
ExperienceIn-depth knowledge and 10+ years’ experience in one or more of the following products:
NetIQ Access Manager (NAM)
NetIQ Identity Manager (IDM)
eDirectory
Red Hat (or other Linux system)
At least one RDBMS system
Exposure to the following products would be highly regarded but not essential: Identity GovernanceiPrintXenWorksGroupwise
- Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict.Great communication, co-ordination and collaboration skills, and ability to navigate complex, matrixed organizations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.



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