Attractive Job Opening for Systems Engineer

**A. Overall Purpose Of The Job **_(Brief description of the primary purpose of this position)
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The Subject Matter Expert (Systems) or Cloud Solutions Expert reports into the Enterprise Computing organization of IT Shared Services. You will work closely with both the Enterprise Architecture team, End User & Infrastructure engineering teams, and IT operations. You are depended upon for engineering IT Infrastructure solutions and operations in the organization.

The role oversees several key functions within the IT organization that enables the delivery of high-quality services to end-users. You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels. This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.

**B. Key Responsibilities **_(Critical responsibilities and skills of this position, listed in order of importance)
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**Job Profile
- Deliver professional, timely, and effective technical expertise on Systems technologies
- Adopt best practices towards Systems Design and Build and deliver products to our user community operable by IT Shared Services.
- Act as the 3rd level support to IT Shared Services infrastructure operations.
- Provide Systems related service support when escalated by partner teams towards Server incidents within a complex environment and develop a methodical approach to problem-solving.
- Analyze recurring issues through root cause analysis as part of Problem Management
- Implement changes to infrastructure in accordance with International SOS change management process.
- Develop and maintain the Systems Standards in International SOS.

Required Competencies:

- Excellent customer focus, must have demonstrated customer service skills and the ability to interact with our global community in a professional and mature manner.
- Effective communicator at all levels of the organization and externally with customers or third parties
- Proven track record in keeping abreast with technological advancement in related fields.
- Able to manage multiple escalations with effective follow-up/follow-through
- Demonstrate proactivity to undertake tasks, while taking ownership to execute them to completion.
- Display strong analytical mindset when it comes to problem-solving, and tenacity to pursue solutions.
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.
- Excellent knowledge of Cloud Technologies like VMWare, Hyper-V, AWS, or Azure
- Excellent knowledge of Microsoft’s Active Directory, Microsoft Exchange, and Windows Operating System.
- Working knowledge of system management tools like SolarWinds, SCCM and SCOM, or other industry-standard monitoring systems
- Strong knowledge of storage, storage virtualization, and storage network technologies

**C. Job Profile
**Knowledge and Skills
- Experience working with Cloud Technologies (Azure and/or AWS), Microsoft, Citrix, VMware product family.
- Industry Technical Certifications is essential: Cloud, VMWare, Microsoft
- Well versed in Azure and/or AWS, VMware vSphere/ESX, Citrix Xenapp, Storage Systems (EMC)
- Experienced in Microsoft Windows environment, MS Exchange, MS Active Directory (AD), and Group Policy (GPO)
- Experience in Microsoft System Centre Configuration Manager (SCCM) and Systems Centre Operations Manager (SCOM)
- Knowledge of Health & Security Industry IT Operations would be a strong benefit.

**Personal attributes
- Extremely motivated problem solver, able to react quickly to resolve issues.
- Clinical and attentive to detail
- Experience producing business-relevant materials and technical-oriented writing is mandatory.
- Excellent communications and presentation skills
- Must be able to perform under pressure
- Must be able to persuade and influence others
- Good relationship builder with strong diplomacy skills
- Must aspire to a culture of service excellence
- Able to challenge the norm when necessary