As400 Production Support System Analyst L2

24 hours ago

Singapore D L RESOURCES PTE LTD Full time

**Job Objectives**:

- To be responsible handling day to day incident and problem management for Retail Banking & Cards. This including Retail Banking, Deposits, Loans, ATM, Card 3DS Authentication, FAST and electronic banking channels.
- Capable of running small initiatives with peers and production managers
- Demonstrated continuous Improvement achievements
- To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
- Being a coordinator to different team including Problem Resolution and Incident Management.

**Key Responsibilities**:

- Responsible for day to day production incident support and inquiry from business users, operational users and customers via contact center
- Able to handle incident and problem in 24-hour roster basis
- Capable to perform analysis on production incidents for demand deduction
- Good in handling problem and able to have resolution in timely manner
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Coordinate Problem and Change to production systems

**Key Requirements**

**Must have:

- **
- Bachelor’s degree in computer science/engineering or equivalent
- Have strong coordination skills
- Good knowledge of programming skills in RPG & Cobol
- Hands on experience in ALDON and technically proficient.
- Experience in AS400/iSeries database and operation system for at least 5 years.
- Experience in IT industry for any platform
- Having good knowledge in domain of Retail Banking & Cards
- Requires superior analytics and problem-solving skills. Experience in system architecture and design
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in English speaking & writing

**Good to have:

- **
- ITIL (Information Technology Infrastructure Library) Foundation Certificate
- Broad knowledge of hardware, software and programming;
**Essential Technical Skill:

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