Store Operations Responsible

2 weeks ago

Orchard, Singapore H&M Full time

Company Description
**At H&M we are on an exciting journey to become the leading destination for style, creativity and culture, empowering leaders and engaging teams. Customers and colleagues are the core of our business, in line with our transformation, we want to achieve clear ownership, fuel our salesmanship and innovative minds, enabling agility to build on our passion for customers and colleagues throughout the organization.**

**Job Description**:
As Store Operations Responsible, you contribute towards a seamless customer journey and Omni experience by ensuring the Store Operating Model is** implemented and maintained **across your Sales Market.

As part of the Store Commercial Team, you **support Area Teams** **and collaborate with local functions** to secure best practice, provide functional experience, and clear expectations.

Taking decisive actions, you deliver strong commercial results and secure **high and consistent operational standards** across your Sales Market.

**Key Responsibilities**:
Customer Centric Operations
- Enable a seamless, Omni, shopping experience in the physical store
- Ensure store workload capacity supports our customer centric and commercial ambitions
- Provide functional expertise across the Sales Market to optimize store efficiency
- Secure benefit realisation of Store Operational Best Practice including for all Omni Services & Solutions
- Ensure locally adapted Store Operations packages are maintained and accessible

Support & Collaborate
- Support Areas in their Implementation and maintenance of the Store Operations Foundation
- Provide coaching & training to strengthen the knowledge of Store Operations within the Sales Market
- Work cross functionally to secure Store Operational standards throughout planning and implementation of large-scale projects such as openings, closings, rebuilds & space optimization
- Provide with expertise, support, and collaborate with Local Business Tech in their implementation and maintenance of digital solutions impacting the physical store

Take Commercial Actions
- Take decisive actions from internal/external insights and tools to meet colleague and customer expectations across the sales market (CAT, Brand Tracker and more)
- Drive and benchmark Area Teams on Store Operational key results across the Sales Market to ensure efficiency and maximize the colleague and customer experience
- Use your Store Operational knowledge to identify and act on Gaps and Opportunities supporting Sales Market and Regional Key Objectives
- Lead effectively towards changing customer expectations to build our Future Store Operations

**Qualifications**:

- 2+ years in a role connected to Store Operations, e.g. Store Manager, Area Manager or Area Controller
- Managing and leading a team, sometimes from distance
- Good understanding of Tech product development and how it can impact the physical store Operating Model and Customer experience
- Setting and implementing strategies on a wide scale
- Experience in solving complex problems
- Fluent in English, both written and verbal
- You embrace diversity and understand it’s what makes us strong
- Clearly demonstrate a customer first mindset
- Socially confident to present clearly to a large audience
- Strong strategic abilities and sees the bigger picture
- Sets the right priorities for the business, yourself and leads others to do so
- Views feedback as a source of information

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