Application Support Analyst

2 days ago

Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full time

**About the role: Application Support Analyst (on site)**:
This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key - both with clients and with colleagues across multiple teams and time zones.

You will be required to:

- Respond promptly to support requests and enquiries from clients.
- Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
- Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
- Conduct analysis of complex order and trade histories.
- Work directly with new customers to coordinate the deployment and configuration of the company’s products.
- Manage distribution and installation of software enhancements and upgrades.
- Work directly with various exchanges and our software engineers to test and conform new software releases.
- Work with our infrastructure team to test and complete various server and network upgrade projects.
- Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

**About you**:

- Have a Computer Science, Engineering, or related technical degree.
- You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
- Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
- Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
- You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
- Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
- Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

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