Customer Service Manager

2 weeks ago

Singapore People Profilers Full time

**Job Description**:

- Responsible for after-market management and coordination of all activities related to each active customer's spare parts ordering.
- Responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
- Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Responsible for coordinating with fellow managers within the organisation to ensure the timely and accurate delivery of all customers spare parts orders.
- Directs the activities of the Customer Service Spares, while ensuring that departmental budgets are adhered to. This includes but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
- Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
- Manages and develops all team members to ensure customer satisfaction and balanced workloads.
- Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
- Acts as the escalation point between the customer and the organization and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
- Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
- Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.

**Requirements**:

- Min 5 years of experience in Aerospace industry
- Must be comfortable and familiar with (multi-nation) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
- i Demonstrated leadership skills that are effective and motivational, while being able to supervise, direct, and train departmental personnel.
- Must be able to interface with all departments within the company, including purchasing, finance, engineering, and manufacturing.
- Have a working knowledge of the aircraft interiors business and be capable of handling discussions with customers
- Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, Project, et. al.)
- Acts in accordance with company values and related competencies.

Cindy Char Sin Yi

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

**Required Skills**:
Customer Service

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