Furniture Customer Service

2 days ago


Singapore COMFY PTE. LTD. Full time

**Job Offers & Benefits**:

- **$3000-$3500 Basic + Commission scheme on branch’s nett sales**
- **Incentive for good customer reviews and operational savings**
- **Comprehensive medical reimbursement & incremental annual leave**
- **Staff discount for 5 big ticket products yearly**
- **Long term career advancement opportunities for valuable team members**

We are looking for a **team player **to join our growing business to establish a Singapore Furniture Brand, your achievement & customer satisfaction is our success.

Service customers by providing information on product availability and resolving product and service problems promptly.

**Job Responsibility**:

- Confirm product order details made online and update stock & delivery schedule to customer.
- Liase with freight forwarder and factories on stock fulfilment.
- Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.
- Follow up with proper closure for existing customers on their delivery and warranty issues.
- Work closely with warehouse on stock fulfilment and inventory related issues.
- Work with sales to improve nett sales and perform service recovery.
- Document product issues for claim/re-order to supplier.
- Document customer interactions in key notes history for weekly meeting to improve value and service to customers.
- Actively request customers for good reviews.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Able to recommend alternative products or compromise to resolve sales cancellation.
- Ability to independently negotiate repair/replace products or reduce /refund sales.
- Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.
- Participate in ad hoc duties being assigned by managers.

Job Requirements:
v Able to work weekends (11am-8pm) Rest day on weekdays and alternating week for non-work weekday.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.



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