Duty Manager

2 weeks ago

Singapore 30 BENCOOLEN PTE. LTD. Full time

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

**Job Highlights**
- 5-day work week
- Career growth opportunities
- Dynamic team

**Job duties & responsibility**
- To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
- Supervise and delegate the daily shift activities of the department
- Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
- Comply with all policies, procedures and standards of the property
- Conduct shift briefings
- Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
- Handle all duties as assigned by the FOM/AFOM
- To provide guests with accurate Hotel and Tourism information
- Attend to all room sales and room reservation queries and requests
- Create and update reservation records in accordance with booking confirmation
- Managing daily payment transactions

**Job Requirements**
- Minimum 2 years of relevant experience
- Knowledge of handling PMS and payment systems
- Excellent communication and interpersonal skills
- Proactive team player
- Customer oriented & positive working attitude
- Strong analytical problem-solving skills
- Able to start work on short notice or immediately

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