Director, Risk Management

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Director, Risk Management

Overview

We are currently looking for a Director, Asia Pacific Customer Risk Management based in Singapore and reporting to the Regional Treasurer - Asia Pacific.

Leading a team of risk managers located in various Asia Pacific countries, the principal responsibility of the role consists in managing Mastercard’s Customer Risk Management (CRM) function for the region. The role also involves partnering with our Corporate Treasury and Settlement Operations teams to lead the growth of Mastercard’s settlement footprint throughout the region. In addition, the incumbent of the role will work closely with the Regulatory Affairs team in engaging with central banks and other regulators within the region.

Mastercard has approximately $47B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates periodic engagement with senior management, Mastercard’s sales and product organizations as well as our customers. This further provides great opportunities to grow your career within Mastercard.

Role

The primary responsibility is to ensure customer risk for the region is appropriately identified, monitored and managed in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:

- Act as the regional point of contact for all CRM-related matters;
- Understanding and partnering with sales and product organizations to design innovative approaches to cater to customers with different business models;
- Developing and managing appropriate protection agreements as required, and leading collateral discussions with the account managers and customers;
- Performing customer credit risk underwriting analysis of and presenting this to senior management for approval;
- Partnering with other regional CRM teams to ensure 24x7 global customer risk exposure monitoring, and leading decision process when action needs to be taken to block growth in exposure;
- Managing through impacts of customer failures including portfolio transfers and license termination;
- Analyzing and reporting on the region’s exposure to its customer base;
The role also consists in acting as a representative of Treasury for the region for settlement-related topics and regulatory requests:

- Prioritization of regional settlement initiatives;
- Identify potential partners, and negotiate settlement contracts to support expansion of Mastercard’s settlement footprint;
- Develop engagement model with key regulators within the region, alongside the Regulatory Affairs team; respond to regulatory enquiries as appropriate;
All About You
- Postgraduate degree in business or equivalent;
- Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the Asia Pacific payments regulation landscape are a strong plus;
- Risk mindset: ability to think outside the box and identify potential sources of risk;
- Problem solving: ability to develop innovative solutions to manage/ address credit risk;
- Ability to efficiently coordinate a team remotely as risk managers are located locally with the business ;
- Outstanding written and verbal English communication skills;
- Strong negotiation and influencing skills, including at the very senior management levels;
- Advanced Excel and PowerPoint user;
- Crisis management: ability to manage through a crisis, leading a team to make tough decisions with imperfect information;
- Positive attitude, strong work-ethic and good sense of humor;

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.