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Customer Service Executive

2 weeks ago

Toa Payoh, Singapore Business Edge Personnel Services Pte Ltd Full time

Job Scope:

- Answer customer calls and walk-in enquiries. There is no prospecting or cold calling required.
- Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
- Conduct interviews for employers with caregivers and trained maids.
- Caregiver shortlisting, interview, selection and creation of biodata
- Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
- Conduct post-placement follow-up calls with employers and caregivvers. Counselling and mediation as needed.
- Establishing, developing, and maintaining positive customer relationships.
- Other ad hoc operational and administrative matters

Job Requirement:

- CEI holder (preferred) or Willing to train and pass the Certificate of Employment -Intermediaries (Basic) before starting your job. (Company will sponsor 5 day course and first CEI exam)
- Possess a minimum diploma in any field.
- At least 2 years in deskbound work in any field.
- Speak English, Mandarin and Melayu to converse with Indonesian caregivers

**Salary**: $2,300.00 - $3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Singapore 367996 (required)

Ability to Relocate:

- Singapore 367996: Relocate before starting work (required)

Work Location: In person