Field Support Specialist 3

4 days ago

Singapore Oracle Full time

Field Support Specialist 3-22000DNJ

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.

Support Data center activities in Oracle Cloud environment which includes rack and stack, cable and configure server hardware and other appliances, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipment, etc.

Understands service processes and options.

Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.

Assists in developing, reviewing, and implementing hardware installation plans.

Works primarily at customer sites or data centers.

Needs to be able to travel at short notice - short term, within region, potentially globally.

Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
- Minimum 5 years working in customer support services in Data Center environment resolving technical problems on customer Hardware and Software infrastructure required.
- College diploma or university degree and an Industry standard certification/technical qualifications a plus or proven equivalent technical industry experience.
- Working knowledge of hardware product range (server, storage, network devices), product installation and break/fix maintenance support. Experience with Oracle hardware will have an advantage.
- Hands-on hardware and software troubleshooting experience.
- Proven customer management support skills, analytical and problem-solving abilities.
- Able to communicate technical updates & relevant trouble-shooting diagnostics, including resolution information.
- Ability to present ideas in business-friendly and user-friendly language.
- Self-driven individual with good oral and written communication skills in local language and English, able to provide clear and accurate reports for out-of-line situations.
- Ability to remain focused under pressure.

**Detailed Description and Job Requirements**

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: Singapore

**Job Type**: Regular Employee Hire

**Organization**: Oracle

  • Field Support Specialist

    1 day ago

    Singapore beBeefield Full time $4,000 - $8,000

    **Job Title:** Field Support SpecialistWe are seeking a skilled and experienced Field Support Specialist to provide high-quality technical support services to our clients. The successful candidate will be responsible for troubleshooting and resolving technical issues at client sites.Main Responsibilities:Troubleshoot and resolve technical issues with...

  • Field Support Specialist

    3 days ago

    Singapore beBeeElevator Full time

    Field Support SpecialistAs a Field Support Specialist, you will play a crucial role in providing technical assistance and support to our customers. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a strong understanding of mechanical systems.Job Responsibilities:Provide on-site...

  • Field Support Specialist

    4 days ago

    Singapore beBeeFieldSupport Full time $80,000 - $120,000

    Job Summary: As a Field Support Specialist, you will be responsible for performing on-site diagnostics, identifying root causes, and implementing corrective solutions. You will manage on-site work independently with minimal support from the technical department and collaborate with international suppliers to resolve technical issues.

  • IT Field Support Specialist

    3 hours ago

    Singapore SBM ASIA SERVICES PTE LTD Full time

    A major oil and gas company is currently looking for an IT Field Support Specialist for a 12 months contract to be based at site in Tuas. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields...

  • Branch Support Specialist

    2 weeks ago

    Singapore FIELD TECH SERVICES LTD Full time

    The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands-on position is responsible for branch-level administration. Work Location: In person

  • Field Technical Specialist

    2 weeks ago

    Singapore Peoplebank Full time

    **Field Technical Specialist** - 3 years contract role **Our Client** - Multinational tech company **The Opportunity** Key Responsibilities: - Primary in-country technical specialist supporting HP Indigo Digital Presses, remotely and with onsite support as and when needed - Support complex technical escalated cases in scope via remote and when required...

  • Technical Field Support Specialist

    4 days ago

    Singapore beBeefieldoperations Full time

    Job OverviewOur company is looking for a skilled Field Operations Specialist to meet our expansion needs. This role involves providing technical support to merchants, performing routine maintenance and repair of handheld devices, conducting product setup and delivery, and working closely with the team lead to complete designated operations tasks.Key...

  • Field Engineer 3

    4 days ago

    Singapore Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Field Engineer 3

    6 days ago

    Singapore Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Field Engineer 3

    2 weeks ago

    Singapore Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...