F&b Head Tea Master

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Support successful F&B operations
- Assist General Manager in ensuring that guests are provided outstanding service befitting a high-end establishment.
- Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
- Support General Manager in driving outlet revenue as well as cost discipline (with a focus on tea cost management).
- Work with Management team to drive outlet’s targets, such as those in the areas of productivity, training, attrition, workplace safety, safe management measures, etc.
- Work with Management team to drive a culture of compliance built on high ethical standards, including ensuring that requirements for hygiene standards, participation in sustainability and CSR, as well as compliance trainings are met/exceeded.
- Ensure regular refresh of outlet’s offerings in line with seasonality, guest preferences and regional trends, with a focus on the outlet’s tea program.
- Work with Management team to address guest feedback, including suggesting changes to internal SOPs to deliver the best possible experience for guests.
- Work with internal stakeholders to drive projects, including but not limited to capital projects, resort-wide campaigns, repair and maintenance, etc.

Develop and execute tea programs
- Lead a core team of tea specialists within the outlet and drive a distinctive tea program that will differentiate the outlet amongst its competitors.
- Refresh tea program on a regular basis to ensure that tea program remains relevant & exciting.
- Drive higher average check of guests by developing initiatives to drive upselling of premium tea.
- Work closely with the Executive Chef and General Manager to review and update tea pairings in line with changes in food menu.
- Review inventory and maintenance of Chinaware and other wine-related equipment (e.g., tea list covers, tea equipment) to enable the smooth delivery of a quality tea service.
- Build and cultivate deep relationships with regional and global tea suppliers and distributors, in collaboration with Procurement, to maintain a pipeline of distinctive tea for the outlet.
- Support talent development through a robust training program for team members in the outlet.
- Keep abreast with the latest developments in the world of tea and serve as a main source of tea knowledge for the outlets.
- Ensure all tea stocks are used, stored, and accounted for in adherence to company policies and procedures.

Support MBS F&B team
- Communicate closely with Tea Master from other outlets and cross-share new offerings or industry training platforms, in a bid to uplift property’s overall tea program.

Job Requirements

Education & Certification
- Degree / Diploma in Hospitality / Hotel Management / F&B Management or equivalent.
- International Tea Masters Association (ITMA) certification preferred.

Experience
- A minimum of three (3) years of Tea Master experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite
- Robust knowledge of Chinese tea.
- Strong sensory skills to distinguish subtle flavors and aromas.
- Result-driven, task-oriented, creative, and able to work effectively both independently and in a team.
- Well-groomed and able to represent the integrated resort/outlet.
- Proficient in basic accounting and budgeting skills.
- Strong leadership skills and ability to motivate team.
- Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.