F&b Assistant Tea Master

2 days ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities
- Assist Tea Master in ensuring that guests are provided outstanding service befitting a high-end establishment.
- Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea enthusiasts.
- Maintain cleanliness and organization of the tea counter areas and equipment.
- Attend line-ups with other staff and review all information pertinent to the day’s business.
- Check own grooming and attire standard.
- Communicate closely with floor service to ensure quality service is achieved.
- Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Upsell to guests whenever possible.
- Prepare workstations & pantries, ensuring compliance to departmental standards.
- Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
- Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
- Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
- Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
- Ensure all assigned closing duties are completed before signing out.
- Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

Education & Certification
- Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience
- A minimum of two (2) years of Tea working experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite
- Well-groomed and able to represent the integrated resort/outlet.
- Willing and able to work on shifts, weekends and public holidays
- Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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