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Front Office Supervisor

2 weeks ago

Singapore Holiday Inn Full time

At **Holiday Inn® Hotels & Resorts,** our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a **Front Office Supervisor **at **Holiday Inn Singapore Orchard City Centre**. For this vital role, we’re looking for someone who can:

- Upsell premier room guests to club room
- Take care of cash float and ensure it has the amount of cash specified by supervisors/manager at the end of the shift
- Facilitate guest services to ensure that guests receive prompt, cordial, efficient and personalized service
- Maintain inter-departmental relationships to ensure seamless customer service
- Guide and drive Guest Experience team to uphold guest service standards and drive hotel’s Heartbeat score
- Oversee all functions of Guest Experience team in Club Lounge and Front Office, and carry out Front Office duties where necessary
- Ensure that the Guest Experience team are performing their required duties to hotel's standards and properly groomed
- Maintain and improve processes of Guest Experience team in Club Lounge and Front Office to ensure maximum guest satisfaction
- Monitor and manage staffing in Guest Experience Champions and Executive Lounge teams
- Manage Guest Experience team operations to ensure smooth operations and high guest satisfaction
- Handle guests complaints and drive the team to achieve problem resolution target
- Turn away guests if occupancies deem necessary
- Ensure that Club Lounge is neat and clean at all times
- Ensure repeat guests and other VIPs receive special attention and recognition
- Keep track of guest comments, compile statistics and provide reports relating to that area

**Requirements**:
At least 1 year of experience in hotel operations is required.

**Required Skills**:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read, write and communicate in English
- Excellent communication, coordination, team management and problem solving skills
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.