Fleet Deployment Officer

1 week ago


Singapore IMPETUS CONCEPTUS PTE. LTD. Full time

**Job description**:
**Deployment Officer**:
Join our team as an Deployment Officer and play a key role in delivering good customer service and ensuring the smooth operation of our fleet management and documentation.

**Key Responsibilities**:

- Handle inbound and outbound calls, including registration and customer inquiries.
- Coordinate the reporting of defects and resolve customer complaints and queries.
- Perform data entry and card programming tasks.
- Prepare monthly and ad-hoc service reports.
- Monitor daily reports for system enhancements and implement changes as needed.
- Record and track customer feedback in our system.
- Manage system implementation, including user sign-up, document gathering, and basic troubleshooting.
- Coordinate manpower scheduling and daily attendance.
- Ensure daily frontline operations meet customer service standards.
- Coordinate social and recreational activities to promote teamwork and company culture.

**Requirements**:

- N Level or O Level
- Proven experience in customer service, system implementation, and deployment for security manpower.
- Experience can be an advantage
- Proficiency in Microsoft Office suite.
- Strong communication and interpersonal skills, with excellent written and verbal communication abilities.
- Experience in creating a culture of engagement, collaboration, and teamwork.
- Fluency in English and willingness to work
- 8 hours and weekday and 4 hours on bi
- weekly.



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